If your provider increases prices for services that are outside of your regular monthly amount (for example roaming charges), your provider should let you know about these changes.
The UK Government has brought in some consumer protection measures around mobile roaming, which are:
Currently, many operators such as O2, EE, Vodafone, and Three have said they have no plans to change their approach to mobile roaming after the UK leaves the EU.
FROM JANUARY 2022 – EE have announced that they will be charging new UK customers extra to use their mobile phones in Europe from January 2022.
Customers who are either joining or upgrading from 7 July 2021 will be charged £2 a day to use their allowances in 47 European destinations from January 2022.
NOTE: The change will not charge UK customers extra to use their phones in the Republic of Ireland.
A further announcement will also allow customers travelling to the 47 affected European destinations to buy 30-day passes for £10 to use their home tariff abroad.
O2 will also be introducing a ‘fair use’ data cap of 25GB per month and insists that they do not plan to charge customers more to use their phones in the EU.
Three have announced that from next month, they will be reducing their fair use limit from 20GB a month to 12GB.
The UK Government advises consumers to:
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